Authentication service

Networking Issues

Resolved

We have received updates from our hosting provider indicating that the cause and symptoms of the networking issues have been almost completely resolved.

Our monitoring suggests that all systems are operational and normal service has resumed. We are considering this incident resolved.

Regards,

GovWifi Team

Monitoring

Our hosting provider has given a status update indicating that the problem has been addressed further, although complete connectivity has not been restored.

Our monitoring suggests that all systems are operational and normal service has resumed. We will continue to monitor the issue.

Regards,

GovWifi Team

Investigating

Hello,

We are aware of and investigating a problem with GovWifi.

Our London region is experiencing networking issues, which we believe is due to our hosting provider.

This may impact your users:

  • Some user authentication requests to GovWifi may fail
  • Some user signup emails and SMS messages may not be delivered

We will keep you updated as soon as we know more.

Regards,

GovWifi Team